Refund / Return Policy

This Return & Refund Policy applies to purchases made on shturl.cc/I7yHJJghaqsq operated by Yifengchem for all women’s apparel orders. This document defines the terms for returns, exchanges and refunds when you shop on our website. By placing an order, you agree to follow the rules set out in this policy. This policy shall be read together with our Terms of Service and Privacy Policy.

1. Return Eligibility

You may submit a return request within 14 calendar days from the date you receive your package. To qualify for return:

  • Women’s clothing items must be unworn, unwashed, free of stains, odors or pet hair.
  • All original tags, labels and packaging must remain intact and attached to the merchandise.
  • The item shall not be damaged by improper self‑modification or laundering by customers.

Non‑Returnable Items (for hygiene or sales rules) The below items cannot be returned or exchanged unless they arrive defective or damaged upon delivery:

  • Lingerie, underwear, swimwear, bodysuits, socks and tights
  • Final‑sale, clearance and heavily discounted promotional items
  • Custom‑made or personalized goods

Free gifts included with your order must also be returned if you return the main product; otherwise corresponding value will be deducted from your refund amount.

2. How to Start a Return

Please do NOT send back goods without prior authorization from our support team. Follow these steps:

  1. Send an email to our customer service: serviceYifengchem@outlook.com. Please provide your order number, item name, quantity and your reason for return. If goods are defective or damaged, attach clear photos showing the problem.
  2. We will review your application and send you return instructions including return‑to warehouse address within 1‑2 business days.
  3. Pack items securely using proper packaging material. Ship the parcel back using a traceable shipping service and keep your shipping receipt and tracking number for reference.

Important: Return shipping fees for returns caused by personal preference (size, style, color difference due to screen display etc.) are borne by the customer. If items arrive defective, damaged or we shipped wrong merchandise, we will cover the relevant return‑shipping cost after verification.

3. Inspection of Returned Goods

Once our warehouse receives your returned parcel, our team will inspect the condition of the items.

  • If returned merchandise meets our return requirements, we will proceed with your refund.
  • If goods show signs of wear, washing, stains, missing tags or belong to non‑returnable categories, we reserve the right to reject your return application. Goods will be shipped back to you at your cost.

4. Refund Information

After return inspection passes, we will process your refund within 7‑10 business days.

  • Refunds will be issued to your original payment method (credit card, PayPal and other channels you used for checkout).
  • Please note the actual arrival time of funds depends on the processing speed of your bank or payment provider and may take extra several business days.
  • Shipping cost of your original order is non‑refundable for personal‑reason returns. Only product price will be refunded.

5. Exchange Service

At present we do not support direct item exchange service. If you want a different size, color or style: please complete the return procedure for your current item and submit a brand‑new order on our website for your desired product.

6. Damaged, Defective or Incorrect Items

If you receive broken, defective goods or items different from what you ordered:

  1. Contact us via serviceYifengchem@outlook.com within 48 hours after package delivery. Please attach clear photos of outer package and defective products.
  2. After our confirmation, you can choose either a full refund or a replacement subject to stock availability.
  3. We will arrange return shipping coverage for qualified quality‑related cases.

7. Order Cancellation

You may cancel your unshipped order by emailing our customer service. Once the order has been dispatched from our warehouse, cancellation will no longer be available and you need to follow our return process after receiving the parcel.

8. Contact Us

Should you have any questions regarding return, exchange or refund matters, please reach out to us:

Customer Service Email: serviceYifengchem@outlook.com

Please attach your order number for faster assistance. We will respond to valid inquiries within 1‑2 business days.